Your satisfaction is our priority. Learn about our return and refund policies.
Last Updated: December 15, 2024 | Effective Date: December 15, 2024
Quick summary of our return and refund policies
Everything you need to know about returns and refunds
Clothing & Apparel
Must be unworn with original tags
Vinyl Records
Must be unopened/sealed
Posters & Art
Must be in original condition
Accessories
Must be unused with packaging
Personalized Items
Custom or engraved products
Digital Downloads
Music, videos, or digital content
Used/Worn Items
Items showing signs of wear
Sale Items
Final sale merchandise
Full refund automatically processed within 7-10 business days
Tickets remain valid for new date. Refund available if you can't attend
No refunds for personal reasons, illness, or change of plans
We may consider refunds in exceptional circumstances such as:
Simple steps to return your merchandise
Email us at support@xclusivetickets.com or call +1 (904) 926-4967 to get a return authorization
Pack items in original packaging with all tags and include the return authorization number
Use the prepaid return label we provide. Drop off at any UPS location or schedule pickup
Receive your refund within 5-7 business days after we receive and process your return
How and when you'll receive your refund
Credit/Debit Cards
Refunded to original payment method within 5-7 business days
PayPal
Refunded to PayPal account within 3-5 business days
Apple Pay
Refunded to original card within 5-7 business days
Crypto
Refunded to original payment method within 5-7 business days
Time to inspect and approve return
Time for refund to appear in your account
Maximum time from return to refund
Our customer support team is here to assist you with any return or refund questions
support@xclusivetickets.com
+1 (904) 926-4967
Available 24/7
Business Hours: Monday - Friday: 9 AM - 6 PM PST | Saturday - Sunday: 10 AM - 4 PM PST