Terms of Service

Welcome to XclusiveTickets ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, mobile application, and services (collectively, the "Service") operated by XclusiveTickets Inc.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

XclusiveTickets is a premium ticketing platform and artist merchandise marketplace that provides:

• Ticket sales for exclusive artist events and concerts
• Official artist merchandise and collectibles
• Artist profiles and event information
• Secure payment processing
• Customer support services

We reserve the right to modify, suspend, or discontinue any part of our Service at any time without notice.

While account creation is optional for purchases, you may choose to create an account to:

• Track your order history
• Save shipping addresses and payment methods
• Receive personalized recommendations
• Access exclusive member benefits

If you create an account, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date information
• Notifying us immediately of any unauthorized use

When purchasing tickets through XclusiveTickets:

• All ticket sales are final unless the event is cancelled
• Tickets are non-transferable unless explicitly stated
• You must comply with venue rules and regulations
• Age restrictions may apply to certain events
• Valid ID may be required for entry

Our marketplace offers official artist merchandise including:

• Clothing and apparel
• Vinyl records and music
• Posters and artwork
• Accessories and collectibles

All merchandise is authentic and officially licensed. We guarantee the authenticity of all products sold through our platform.

Shipping times and costs vary by location and product. See our shipping policy for detailed information.

You agree not to use our Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Attempt to gain unauthorized access to our systems
• Resell tickets at inflated prices (scalping)
• Create fake accounts or provide false information
• Interfere with other users' enjoyment of the Service

We reserve the right to suspend or terminate accounts that violate these conduct rules.

Payment for tickets and merchandise must be made at the time of purchase using accepted payment methods:

• Major credit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Other payment methods as available

All prices are listed in USD and include applicable taxes unless otherwise stated. Additional fees may apply for payment processing and shipping.

By providing payment information, you represent that you are authorized to use the payment method.

Event Cancellations:

• If an event is cancelled, full refunds will be provided
• If an event is postponed, tickets remain valid for the new date
• Refunds for cancelled events are processed within 7-10 business days

Merchandise Cancellations:

• Orders can be cancelled within 1 hour of purchase
• Once shipped, orders cannot be cancelled but may be returned
• See our Return Policy for detailed return information

The Service and its original content, features, and functionality are owned by XclusiveTickets and are protected by international copyright, trademark, and other intellectual property laws.

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our Service

To the maximum extent permitted by law, XclusiveTickets shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data or information
• Business interruption
• Personal injury or property damage

Our total liability for any claim shall not exceed the amount you paid for the specific service or product.

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service.

By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will:

• Provide at least 30 days notice before new terms take effect
• Notify users via email or prominent notice on our Service
• Update the "Last Updated" date at the top of this page

Your continued use of the Service after any changes constitutes acceptance of the new Terms.

If you have any questions about these Terms of Service, please contact us: